- Established2024
- PlatformLUCKY
- Game Providers71 providers
- CurrencyAUD
1. General terms and acceptance
These terms apply to your access to and use of Fafabet9 Casino, including the website, account services, games, payment functions, promotional offers and any related features. They form a legal agreement between you and the operator of the website. If you do not agree with any part of these terms, you must not create an account or use the services.
By registering, logging in, depositing money, placing a wager or otherwise using the website, you confirm that you have read and understood these terms. You also agree to follow any additional instructions, game rules, promotion conditions, privacy information and responsible gambling notices that are displayed on the website. Additional rules form part of these terms where they apply to the relevant service.
You are responsible for checking the current version of these terms before using the website. We may update, replace or amend the terms when necessary, including to reflect changes to our services, legal requirements, security measures or operating procedures. Where appropriate, notice of a material change may be displayed on the website. Continued use after an update means that you accept the revised terms.
Permitted use
- You must use the website only for lawful purposes and in accordance with these terms.
- You must not use the website if online gambling is prohibited in the place where you are located.
- You must not access the website on behalf of another person or allow another person to use your account.
- You must not attempt to bypass security controls, interfere with the website or use automated tools to access or operate the services.
- You must not use the website to carry out fraud, money laundering, unauthorised payment activity or any other unlawful conduct.
Access to the website may not be available in every location. It is your responsibility to understand and comply with the laws that apply to you. We may restrict, refuse or withdraw access where we consider that use would breach applicable law, these terms or our operational requirements.
2. Accounts, eligibility and verification
You must meet the minimum legal age for gambling in your location before opening or using an account. You must also be legally capable of entering into a binding agreement. We may ask you to confirm your age, identity, residential location or other eligibility information before allowing access to some or all services.
When creating an account, you must provide information that is accurate, complete and current. You must update your details if they change. Information supplied during registration or verification may be checked using reasonable methods and may need to be supported by documents. Any documents provided must be genuine, valid and belong to you.
Each player should maintain only one personal account unless we have expressly agreed otherwise. An account is personal to the registered player and must not be sold, transferred, shared or made available to another person. You are responsible for keeping your username, password and other security information confidential. You must notify us through the available support process if you believe that your account has been accessed without permission.
Account checks and restrictions
We may conduct account, identity, age, location, payment and source-of-funds checks where required by law or considered necessary for security and compliance. During a review, access to deposits, games or withdrawals may be limited until the review is complete. We may also request further information if submitted details are unclear, inconsistent or no longer current.
If an account contains inaccurate information, appears to be duplicated, is connected with prohibited activity or cannot be verified, we may suspend or close it. We may take these steps where necessary to protect players, the website, payment providers or the integrity of the games. Any action will be considered in accordance with applicable law and the circumstances of the account.
You remain responsible for activity carried out through your account unless you have promptly reported unauthorised access and the relevant circumstances show that you took reasonable steps to protect your login details. We may retain account information for as long as required for legal, regulatory, security, dispute-resolution or operational purposes.
3. Deposits, wagers, withdrawals and promotions
Available payment methods, transaction instructions and any applicable conditions are shown on the website. You may use only a payment method that you are authorised to use. The name and details associated with a payment method may need to match the verified account information. We may reject or delay a transaction where it cannot be processed securely or where further checks are required.
You should review the transaction details before confirming a deposit or wager. Once a wager has been accepted, it will generally be governed by the applicable game rules and cannot be changed simply because you later change your mind. We are not responsible for losses caused by incorrect information entered by you, interruptions to your device or failures outside our reasonable control.
Any balance shown in your account is subject to verification and may be adjusted to correct an obvious error, duplicate transaction, technical issue or unlawful activity. We may investigate transactions that appear unusual or inconsistent with normal account use. We will not knowingly permit funds to be used for unlawful purposes.
Withdrawals
Withdrawal requests may be subject to identity checks, payment checks, account review and any conditions displayed at the time of the request. We may return funds through an approved method and may ask for information needed to confirm ownership of that method. Processing times can vary depending on verification, the selected payment provider and other factors.
You should not use deposits solely to obtain a withdrawal or attempt to misuse payment functions. We may decline, pause or review a withdrawal where there is suspected fraud, a failed verification, a chargeback, a breach of these terms or another legitimate security or compliance concern. Any decision will be handled subject to applicable legal requirements.
Promotions and game rules
Promotions, bonuses, free plays and other offers are subject to their own advertised conditions. These may include eligibility requirements, participation instructions, expiry dates, wagering or play requirements, game restrictions and maximum or minimum transaction conditions. The relevant promotional conditions should be read before an offer is accepted.
We may correct, withdraw or amend an offer where there has been an obvious error, technical problem, misuse or other circumstance that makes the offer unavailable or unfair to apply. A player must not claim an offer more than once where the conditions prohibit duplicate participation, and must not use multiple accounts or misleading information to obtain an advantage.
Individual games may have separate rules covering how play is conducted, how results are determined and how outcomes are settled. By starting a game, you agree to those rules. If a technical issue affects a game or transaction, we may investigate the event and take reasonable corrective action, including cancelling an affected transaction where permitted.
4. Responsible gambling, privacy and legal matters
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose. We encourage you to set personal limits, take regular breaks and avoid gambling when you are upset, under the influence of alcohol or other substances, or trying to solve financial problems.
Safer gambling tools
Where available, responsible gambling tools may include deposit limits, time reminders, activity information, cooling-off periods and self-exclusion options. These tools are designed to support informed choices, but they do not replace personal responsibility. If you choose self-exclusion or request an account restriction, you must not attempt to open or use another account to avoid that restriction.
If gambling is no longer enjoyable or is causing concern, stop playing and seek independent support. Information about available support services may be provided on the website. You should also consider speaking with a trusted person or qualified financial or health professional. We may apply additional measures where we identify signs that an account may need a safer gambling intervention.
Privacy and communications
Personal information is handled in accordance with the applicable privacy information published on the website. This may include information needed to create and verify an account, process payments, provide customer support, prevent fraud, meet legal obligations and improve services. You should read the privacy information to understand how information may be collected, used, stored and disclosed.
We may send service-related messages about your account, transactions, security, terms or responsible gambling. Marketing communications will be managed in accordance with applicable requirements and any available preferences or opt-out options.
Suspension, closure and liability
You may stop using the website and request account closure through the available account or support process. We may suspend, restrict or close an account where required for legal, security, responsible gambling, compliance or operational reasons, or where you breach these terms. Closing an account does not remove obligations that arose before closure.
The website and its features may be changed, interrupted or unavailable from time to time because of maintenance, technical faults, third-party services or events outside reasonable control. To the extent permitted by law, we are not responsible for loss caused by events that could not reasonably be prevented. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot legally be excluded or limited.
If you have a question, concern or complaint, please use the support and complaints process made available on the website. We may ask for information needed to investigate the matter. These terms are intended to operate consistently with applicable Australian law and any mandatory rights available to players. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply.
